Q1. This is the first time I use this kind of machine, is it easy to operate?
A: There is an English manual and guide video that show you how to use machine. We also can provide engineers to your factory for your installation training. If you still have any question, please contact us by e-mail / Skype/ phone / trade manager online service.
Q2: Do you offer guarantee for the products?
A: Yes, we offer 1 years warranty and after-sales for life.
Q3. If machine have any problem after I receive it, how can I do ?
Free parts send to you in machine warranty period.
If the part is less than 0.5KG , we pay the postage.
If it exceeds 0.5KG, you need to pay the postage.
Q4. How to proceed an order for SMT Loader machine?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the details and places deposit for formal order.
Fourthly We arrange the production.
Q5. MOQ ?
1 set machine, mixed order is also welcomed.
Q6. How do you ship the goods and how long does it take to arrive?
A: Ship by Sea, CIF, DDP. It takes 25-35 days to arrive.
Q7. What about the lead time?
A: Stock is 3-7 days, 15-25 working days for mass production.
Q8. What is your payment method?
A: 30% Advance TT, 70% TT When the Goods are ready for Shipment.
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